Welcome to Ian Hyder and Company
Residential Sales:
Specialising in property sales for the Rottingdean, Ovingdean, Saltdean, Roedean, Woodingdean, Telscombe Cliffs & Peacehaven areas of East Sussex.
Lettings:
Providing a comprehensive Residential Management Service for new and existing landlords encompassing all of the above mentioned areas.
Ian Hyder has a wealth of local Estate Agency knowledge and experience having served the profession locally since 1970. The company operates from highly prominent and extensively refurbished offices premises, which are conveniently located on the A259 at Rottingdean with public car park close by. Specialising in the Sale and Management of residential property across the spectrum from apartments to substantial family homes.We aim to provide both a welcoming and exceptional Estate Agency and Management service for the appreciation of our Clients, Purchasers, Tenants and Landlords alike.
PROPERTY MANAGEMENT – FEES INFORMATION
Listed below are the charges/fee structure applicable to applicants wishing to rent in the residential sector through the offices of Ian Hyder and Company. Listed also below are those charges/fee structure applicable to Landlords wishing to use the management services applicable to this Company
It should be noted a draft opening statement is provided once a holding deposit has been being accepted by our offices. It should also be understood such deposits as displayed below become non returnable once paid, if the tenancy does not proceed due to any unforeseen circumstances of the proposed tenant.
PLEASE NOTE
Landlord and Tenant charges as displayed below v.a.t. inclusive
TENANT CHARGES
- Holding Deposit (per tenancy)
Up to one week’s rent. This is to reserve a property. Please note this will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
- DPS Deposit i.e. (Dilapidations Deposit) = 5 Wks rent i.e. rent x 12 / 52 x 5
- Variation of Contract (At the tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
- Change of Sharer (At the tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
- Early Termination (At the tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
LANDLORD CHARGES
- Full management fees from 12% (based on pcm rent) E.G. Agreed rental price – £1000 Fee @ 12% – £120 + VAT @ 20% = £24 Total Fee – £144
- Lease preparation £120
- Lease extensions £84
- Photographic Inventories from £125
- Deposit administration charge (DPS) £48
Tenants are also advised that in addition to the aforementioned immediately prior to lease commencement relevant fees as above become due and must be paid in addition to first month rental sum plus appropriate DPS deposit sum again as stated above. Please note where properties are managed by our Company Dilapidation Deposits illustrated above are registered to The Deposit Protection Service remaining in situ for the duration of the tenancy. Please note also our Company are members of The Property Ombudsman. Our client money protection scheme is run by https://www.clientmoneyprotect.co.uk/Home/Index
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you written acknowledgment of the receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
- If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
33 The Clarendon Centre
Salisbury Business Park
Dairy Meadow Lane
Salisbury
SP1 2TJ
admin@tpos.co.uk
01722 333 306
www.tpos.co.uk
www.tpos.co.uk/consumers/make-a-complaint
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.
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